At Wheelie Bin Storage, we don’t just sell gear; we equip adventures. We understand that your reliance on our equipment is absolute, whether you’re on a rocky crag or a muddy trail. That’s why our guarantee is simple, strong, and built to last, just like our products.
1. The Quality Promise
Every product we sell is rigorously selected for its durability, functionality, and performance in outdoor conditions. We guarantee that all items are free from defects in materials and workmanship under normal use for a period of one (1) year from the original date of purchase.
What this covers:
Manufacturing faults (e.g., seam failures in apparel, material splitting, hardware breakage under intended use).
Functional defects that prevent the product from performing as designed.
What this does not cover:
Damage resulting from accident, misuse, abuse, neglect, or improper care.
Normal wear and tear, including minor scuffs, fading, or cosmetic changes from use.
Damage from alterations or repairs made by unauthorized personnel.
2. The Performance Guarantee: 30-Day No-Hassle Returns
Your confidence in your gear is paramount. If you are not 100% satisfied with your purchase for any reason, you have 30 days to return it for a full refund or exchange. Your satisfaction is our number one priority.
3. How to Make a Guarantee Claim
If you believe your product qualifies under our Quality Promise or Performance Guarantee, here’s what to do:
Contact Our Gear Support Team: Email us at contact@wheeliestorage.shop with your order number and a detailed description of the issue.
Provide Evidence: For quality claims, please include clear photos or a short video of the defect. This helps us assess the issue quickly and determine the best solution.
Follow Instructions: We will provide you with a Returns Authorisation number and instructions for returning the item. For valid quality claims, we will cover the cost of return shipping.
4. What Happens Next?
Once we receive and inspect the item, we will act swiftly:
For Quality Issues: We will, at our discretion, repair, replace, or refund the product.
For Satisfaction Returns: We will process your full refund (excluding original shipping costs) or dispatch your exchange.
5. Your Statutory Rights
This guarantee is in addition to, and does not affect, your statutory rights under the UK Consumer Rights Act 2015. You have a legal right to goods that are of satisfactory quality, fit for purpose, and as described. For more information, visit the Citizens Advice website.
Why Trust Wheelie Bin Storage?
We are climbers and adventurers ourselves. We test our gear and only partner with brands that meet our high standards. Our guarantee is our pledge to you—that you can shop with us confidently, knowing we stand behind every product that leaves our warehouse.
Have Questions?
Our friendly team is here to help.
Wheelie Bin Storage
Email: contact@wheeliestorage.shop
Phone: +44 125 855 4215
Address: 6 Chartley Drive, Littleover, Derby, United Kingdom, DE23 3BG