Welcome to the Wheelie Bin Storage Product Support hub. Your gear’s performance and longevity are our priority. Find manuals, care guides, and troubleshooting help below.
🔧 Quick Support Links
Contact Our Gear Experts: support@wheeliestorage.shop
Call Us: +44 125 855 4215 (Mon-Fri, 9 AM – 5 PM GMT)
Track Your Order: [Click Here] (Link to your order tracking page)
View Our Returns Policy: [Click Here] (Link to your Returns & Refunds policy)
1. Product Manuals & Assembly Guides
Lost your instructions? Find digital versions of our product manuals below.
Bin Storage Solutions:
Standard Single Bin Enclosure (Model: WBS-S1) – [Download PDF]
Deluxe Double Bin Storage Shed (Model: WBS-D2) – [Download PDF]
Gear Lofts & Wall Organizers:
Overhead Gear Loft (Model: GL-O1) – [Download PDF]
Modular Wall Panel System – [Download PDF]
Can’t find your model? Please email us at support@wheeliestorage.shop with the product name and we will send you the correct guide.
2. Care & Maintenance
Proper care ensures your gear lasts for many adventures.
For Plastic Storage Units:
Clean with a mild soap and water solution. Avoid abrasive cleaners.
Do not use pressure washers, as they can damage the material.
For Metal Components (Hinges, Latches):
Wipe down with a damp cloth to remove dirt.
Lubricate hinges annually with a silicone-based lubricant for smooth operation.
For Climbing & Outdoor Soft Goods (Harnesses, Bags):
Hand wash with lukewarm water and a mild, non-detergent soap. Air dry away from direct heat and sunlight.
Store in a cool, dry place out of direct sunlight.
3. Frequently Asked Questions (FAQ)
Q: How do I assemble my storage unit?
A: Please refer to the “Product Manuals & Assembly Guides” section above for a downloadable PDF. All necessary steps and hardware are listed there.
Q: A part was missing from my box. What should I do?
A: We sincerely apologize for the inconvenience. Please contact us at support@wheeliestorage.shop with your order number and a photo of the assembly guide page showing the missing part. We will ship it to you immediately.
Q: The door on my bin storage is sticking. How can I fix it?
A: This is often caused by dirt or temperature changes. Clean the tracks and hinges, then apply a small amount of silicone spray lubricant. Avoid using oil-based lubricants like WD-40.
Q: What is the weight capacity of the overhead gear loft?
A: The safe working load is 25 kg. It is designed for lightweight gear like tents, sleeping bags, and backpacks. Do not exceed this limit.
Q: How should I clean my climbing harness?
A: Use a soft brush to remove dirt, then wipe with a damp cloth and mild soap. Rinse with a clean, damp cloth and let it air dry completely. Never machine wash or dry a harness.
4. Troubleshooting Common Issues
| Problem | Possible Solution |
|---|---|
| Unit feels wobbly after assembly. | Double-check that all bolts and screws have been fully tightened. Ensure the unit is on level ground. |
| Difficulty sliding the door. | Check the tracks for obstructions like leaves or dirt. Clean the tracks and apply a dry lubricant. |
| Crack or split in plastic. | Stop using the product immediately. Contact our support team for a warranty assessment. |
| Water pooling on top of unit. | This is normal for some flat-roof designs. Ensure the drainage holes at the back are clear and not blocked. |
5. Safety First
Always inspect your gear before use, especially climbing equipment and storage units that bear weight.
Use products only as intended. Our storage solutions are for outdoor equipment, not as shelving for heavy tools or as playground equipment.
Secure your storage unit in windy conditions to prevent it from tipping over.
When in doubt, throw it out. If you have any concerns about the safety or integrity of a product, discontinue use and contact us.
Still Need Help?
Our customer support team is staffed by fellow outdoor enthusiasts who understand your gear.
Email: support@wheeliestorage.shop
Phone: +44 125 855 4215
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT
Wheelie Bin Storage
6 Chartley Drive, Littleover, Derby, United Kingdom, DE23 3BG